Last Updated: 15 September 2026
At UrbanSuta, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how UrbanSuta, a brand operated by Blaumond Studio, collects, uses, stores and protects information when you visit urbansuta.com, create an account, place an order, contact us or otherwise interact with our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with UrbanSuta, we may collect information including:
Information you provide directly
This may include:
- Name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
- Account login information
- Order details
- Information you provide when contacting customer support
- Reviews, feedback or other content you voluntarily submit
Order and transaction information
When you place an order, we may collect information necessary to process and fulfil your purchase, including:
- Products purchased
- Order number
- Order value
- Shipping information
- Billing information
- Payment status
- Transaction-related information
Payment information may be processed through third-party payment service providers. Where payment processing is handled by such providers, their own privacy policies and terms may also apply.
2. HOW WE USE YOUR INFORMATION
We may use the information we collect to:
- Process and fulfil your orders
- Process payments
- Arrange shipping and delivery
- Send order confirmations and delivery updates
- Provide customer support
- Process returns, exchanges and refunds
- Manage your UrbanSuta account
- Improve our website, products and customer experience
- Prevent fraud, misuse and unauthorised activity
- Maintain records required for accounting, taxation and legal purposes
- Communicate with you regarding your orders or enquiries
- Send promotional or marketing communications where permitted and where you have provided the appropriate consent
- Comply with applicable laws and legal obligations
We will seek to use personal information only for legitimate and relevant purposes and in accordance with applicable law.
3. COOKIES AND SIMILAR TECHNOLOGIES
UrbanSuta may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.
Cookies may be used for purposes such as:
- Remembering items in your shopping cart
- Maintaining login sessions
- Improving website functionality
- Understanding website traffic and usage
- Measuring the effectiveness of marketing campaigns
- Providing relevant advertising, where applicable
You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
4. HOW WE SHARE INFORMATION
We do not sell your personal information as a standalone product.
We may share information with trusted third parties where necessary to operate UrbanSuta and provide our services, including:
- Payment processing providers
- Website and hosting service providers
- E-commerce and technology service providers
- Shipping and courier partners
- Website analytics and marketing service providers
- Customer support providers
- Professional advisers, where necessary
- Government authorities or law-enforcement agencies where required by law
These parties may process information on our behalf or as required to provide their services.
We aim to share only information reasonably necessary for the relevant purpose.
5. PAYMENT INFORMATION
UrbanSuta uses third-party payment services to process online payments.
Depending on the payment method and payment provider available at checkout, payment information may be collected and processed directly by the relevant payment service provider.
UrbanSuta does not offer Cash on Delivery (COD) at present.
6. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
- Provide our products and services
- Maintain order and transaction records
- Handle customer service matters
- Comply with accounting, taxation and other legal requirements
- Resolve disputes
- Prevent fraud or misuse
- Enforce our agreements and policies
When information is no longer required for these purposes, we may delete, anonymise or otherwise dispose of it in accordance with applicable law.
7. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
8. YOUR RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including rights to:
- Request information about the personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permissible
- Withdraw consent where processing is based on consent
- Raise a grievance regarding the handling of your personal information
Requests may be submitted to:
Email: care@urbansuta.com
We may need to verify your identity before processing certain requests.
The Digital Personal Data Protection Act, 2023 provides for consent, withdrawal of consent and other data-principal rights, with implementation subject to its applicable commencement provisions.
9. GRIEVANCE OFFICER
If you have any concern or grievance regarding the collection, use, processing, storage or handling of your personal information, you may contact our Grievance Officer:
Name: Ranadeep Ghose
Designation: Grievance Officer – UrbanSuta
Address:
11B Bawali Mondal Road
Sai Nivas, 1st Floor, Flat 1B
Kolkata – 700026
West Bengal, India
Mobile: +91 90511 62333
Email: care@urbansuta.com
We will review and address privacy-related grievances in accordance with applicable data protection and other applicable laws.
10. MARKETING COMMUNICATIONS
If you have opted to receive promotional communications from us, we may send you information about:
- New collections
- New product launches
- Offers and promotions
- UrbanSuta news
- Other relevant brand communications
You may opt out of promotional emails by using the unsubscribe mechanism included in the communication or by contacting us at care@urbansuta.com.
Please note that transactional communications relating to your orders may still be sent where necessary.
11. THIRD-PARTY WEBSITES
Our website may contain links to websites, services or platforms operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
12. CHILDREN’S PRIVACY
UrbanSuta’s website is intended for general audiences and is not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.
14. CONTACT US
If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us:
UrbanSuta
Brand operated by Blaumond Studio
32 Chowringhee Road, Om Tower, 7th Floor, Unit 706
Park Street, Kolkata – 700071
West Bengal, India
Email: care@urbansuta.com
Website: urbansuta.com
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