Last Updated: 15 September 2026
UrbanSuta products are made and processed after an order is placed. Our processing time therefore varies depending on the type of product ordered.
Please read the information below before placing your order.
1. ORDER PROCESSING TIME
Regular Products
Most UrbanSuta products are generally processed and dispatched within:
2–3 working days
Processing begins after successful confirmation of your order and payment.
All-Over Print (AOP) Products
All-Over Print (AOP) products require additional production and processing time.
These products are generally processed and dispatched within:
4–5 working days
2. DELIVERY TIME
Once your order has been dispatched, the courier generally takes approximately:
6–7 working days
to deliver the order.
Actual delivery time may vary depending on:
- Delivery location
- Courier network
- Local delivery conditions
- Weather
- Public holidays
- Transportation delays
- Remote or difficult-to-service locations
- Other circumstances beyond our control
The delivery timelines mentioned above are estimates and are not guaranteed delivery dates.
3. ESTIMATED TOTAL DELIVERY TIME
As a general guideline:
| Product Type | Processing & Dispatch | Courier Delivery | Approx. Total |
|---|---|---|---|
| Regular Products | 2–3 working days | 6–7 working days | 8–10 working days |
| AOP Products | 4–5 working days | 6–7 working days | 10–12 working days |
These are estimated timelines and actual delivery may vary depending on the destination and courier network.
4. ORDER TRACKING
Once your order has been dispatched, tracking information may be provided to you through the contact details associated with your order.
You may use the tracking information provided to monitor the progress of your shipment.
5. DELIVERY DELAYS
UrbanSuta works with third-party courier partners to deliver orders.
While we make reasonable efforts to ensure timely delivery, UrbanSuta cannot guarantee delivery on a specific date.
Delays may occur due to:
- Courier operational issues
- Weather conditions
- Natural events
- Strikes or disruptions
- Public holidays
- Incorrect or incomplete address information
- Customer unavailability
- Remote-area delivery limitations
- Events beyond our reasonable control
Where we become aware of a significant delivery issue, we will make reasonable efforts to assist.
6. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please carefully check:
- Name
- House/flat number
- Street/locality
- City
- State
- PIN code
- Mobile number
UrbanSuta cannot be held responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
7. FAILED DELIVERY ATTEMPTS
If the courier is unable to deliver the order because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the courier may attempt redelivery or return the shipment to the sender according to its own procedures.
If an order is returned to UrbanSuta because of an incorrect address, repeated failed delivery attempts or customer-related delivery issues, additional shipping charges may apply if re-dispatch is requested.
8. PACKAGE DAMAGE
If your package appears visibly damaged at the time of delivery, please document the condition of the package before opening it.
For defective or damaged product claims, an unpacking video is compulsory.
The video should begin before opening the package and clearly show the package and product throughout the unpacking process.
This helps us investigate issues with the courier or fulfilment process.
9. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.
Shipping charges may vary depending on the order, destination and other applicable factors.
10. CASH ON DELIVERY
Cash on Delivery (COD) is currently not available on UrbanSuta.
All orders must be paid online using the payment options available at checkout.
11. INTERNATIONAL ORDERS
Unless specifically offered on the website, UrbanSuta currently focuses on deliveries within India.
If international shipping is introduced in the future, separate shipping terms, delivery timelines, customs duties and applicable charges may apply.
12. CONTACT US
For questions regarding your shipment, delivery or order:
UrbanSuta
Brand operated by Blaumond Studio
32 Chowringhee Road, Om Tower, 7th Floor, Unit 706
Park Street, Kolkata – 700071
West Bengal, India
Email: care@urbansuta.com
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