Last Updated: 15 September 2026

Welcome to UrbanSuta.

These Terms & Conditions govern your access to and use of the UrbanSuta website, urbansuta.com, and your purchase of products from us.

In these Terms, “UrbanSuta,” “we,” “us,” and “our” refer to UrbanSuta, a brand operated by Blaumond Studio, Kolkata, West Bengal, India. “You,” “your,” or “customer” refers to any person who visits, accesses, browses or purchases from our website.

By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Refund & Cancellation Policy, Shipping Policy and any other policies displayed on our website.

If you do not agree with these Terms, please do not use our website or place an order.

1. ELIGIBILITY AND USE OF THE WEBSITE

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are a minor, you may use the website only with the involvement and consent of your parent or legal guardian.

You agree to use the website only for lawful purposes and in accordance with these Terms.

You must not use the website:

For any unlawful, fraudulent or malicious purpose;
To infringe the rights of UrbanSuta or any third party;
To impersonate another person or entity;
To interfere with the operation or security of the website;
To attempt to gain unauthorised access to our systems;
To introduce viruses, malware or other harmful code;
To copy, reproduce, scrape or commercially exploit our website or its contents without permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

2. OUR PRODUCTS

UrbanSuta creates and sells graphic apparel and other lifestyle products featuring original designs, illustrations, typography and artwork.

We make reasonable efforts to ensure that product photographs, colours, descriptions, measurements and other information displayed on the website are accurate.

However, actual colours may vary slightly depending on your monitor, mobile device, screen settings, lighting and other factors.

Product images may also be displayed for illustrative purposes and minor differences between the product shown online and the delivered product may occur.

Product specifications, designs, colours, sizes and availability may be changed or discontinued at our discretion without prior notice.

3. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to:

Limit the quantity of products that may be purchased;
Refuse or cancel an order;
Discontinue a product;
Correct pricing, product or availability errors;
Modify product specifications or designs.

If we are unable to fulfil an order after it has been placed, we will inform you and provide an appropriate resolution, which may include cancellation and refund of the amount paid for the affected order.

4. ORDERS

When you place an order on our website, you are submitting a request to purchase the products selected by you.

An order is considered accepted only after we have successfully received and verified your payment and confirmed the order.

We reserve the right to cancel or decline an order for reasons including, but not limited to:

Product unavailability;
Pricing or listing errors;
Suspected fraudulent activity;
Incorrect or incomplete customer information;
Shipping restrictions;
Technical errors;
Any other legitimate operational reason.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method or through another appropriate method.

Please review your order carefully before completing payment. Once an order has entered processing or production, cancellation may not be possible.

5. PRICING, TAXES AND PAYMENTS

All product prices displayed on UrbanSuta are in Indian Rupees (₹) unless otherwise stated.

Prices may be changed at any time without prior notice. The price applicable to your order will be the price displayed at the time the order is successfully placed.

Applicable taxes, including GST where applicable, will be charged as required by law and may be reflected during checkout or in the final order amount.

Shipping charges, where applicable, will be displayed during checkout.

We accept payment methods made available through our website and payment service providers.

By making a payment, you confirm that:

The payment information provided by you is accurate;
You are authorised to use the payment method;
The transaction is legitimate and lawful;
You agree to pay the total amount displayed at checkout.

UrbanSuta is not responsible for failures caused by banks, payment gateways or other third-party payment providers, although we will reasonably assist in resolving genuine payment-related issues.

6. SHIPPING AND DELIVERY

Orders will be shipped to the address provided by you at checkout.

Please ensure that your name, address, PIN code, telephone number and other delivery information are accurate and complete.

Estimated delivery timelines displayed on the website are estimates and may vary depending on:

Order processing;
Shipping location;
Courier availability;
Weather;
Public holidays;
Natural events;
Transport disruptions;
Government restrictions;
Other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping partner, delays caused by the courier or circumstances beyond our control may not be attributable to UrbanSuta.

For detailed information about delivery, please refer to our Shipping Policy.

7. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges and refunds are governed by our Refund & Cancellation Policy.

Please read that policy carefully before placing an order.

Certain products may be non-returnable or non-exchangeable, including products that are personalised, customised or otherwise specifically identified as non-returnable on the website.

Where a return or replacement is approved, the product may need to meet specified conditions regarding its condition, packaging, tags and usage.

Nothing in these Terms is intended to limit any rights or remedies available to consumers under applicable Indian law.

8. INTELLECTUAL PROPERTY

All content appearing on UrbanSuta, including but not limited to:

Brand name and logo;
Product designs;
Graphic artwork;
Illustrations;
Typography;
Photographs;
Product images;
Website design;
Text and written content;
Videos;
Graphics;
Icons;
Collection names;
Marketing material;

is owned by or licensed to UrbanSuta/Blaumond Studio and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

You may not, without our prior written permission:

Copy our designs;
Reproduce our artwork;
Download and commercially use our graphics;
Modify our designs;
Sell or redistribute our artwork;
Use our brand identity;
Create derivative products using our designs;
Reproduce our website content for commercial purposes.

All rights not expressly granted to you are reserved.

9. USER REVIEWS AND FEEDBACK

If you submit a review, comment, photograph, suggestion, idea or other content to UrbanSuta, you confirm that you have the right to submit that content and that it does not infringe the rights of any third party.

By submitting such content, you grant UrbanSuta a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display and distribute that content for purposes connected with operating, improving and promoting UrbanSuta.

We may remove content that we reasonably consider unlawful, abusive, offensive, misleading, defamatory, fraudulent or otherwise inappropriate.

We are not obligated to publish or retain every review or submission received.

10. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party services, including payment gateways, shipping providers, analytics services, social media platforms and other service providers.

These third parties operate independently from UrbanSuta and may have their own terms and privacy policies.

UrbanSuta is not responsible for the content, policies, security or practices of third-party websites or services.

Where you choose to use a third-party service, you do so at your own risk and should review the relevant third party’s terms and policies.

11. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, the website may occasionally contain typographical errors, inaccuracies or omissions relating to:

Product descriptions;
Prices;
Promotions;
Availability;
Shipping information;
Product specifications;
Other website content.

We reserve the right to correct such errors and update information at any time.

Where an error materially affects an order already placed, we may contact you to discuss the appropriate resolution.

12. PROHIBITED ACTIVITIES

You must not use our website or services to:

Break any applicable law or regulation;
Commit fraud;
Misrepresent your identity;
Infringe intellectual property rights;
Upload malicious software;
Attempt to access restricted systems;
Scrape or harvest website data without permission;
Interfere with website functionality;
Abuse our employees, partners or service providers;
Submit false or misleading information;
Use automated systems to place fraudulent orders;
Purchase products for unlawful purposes.

We reserve the right to cancel orders or restrict access where we reasonably suspect fraudulent, abusive or unlawful activity.

13. PRIVACY

Your use of UrbanSuta is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and process personal information provided through our website.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

14. DISCLAIMER

We make reasonable efforts to keep UrbanSuta available and functional.

However, we do not guarantee that:

The website will always be available;
The website will be completely error-free;
All information will always be current;
The website will be free from technical problems;
Access will always be uninterrupted.

To the extent permitted by applicable law, UrbanSuta shall not be responsible for losses arising solely from temporary website unavailability, technical interruptions or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable Indian law.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, UrbanSuta and Blaumond Studio shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.

However, nothing in these Terms shall exclude or restrict liability where such exclusion or restriction is prohibited under applicable Indian law, including applicable consumer protection laws.

16. FORCE MAJEURE

UrbanSuta shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fire, epidemics, pandemics, strikes, transport disruptions, governmental restrictions, civil disturbances, acts of war, technical failures, courier disruptions or other similar events.

Where such an event occurs, we will make reasonable efforts to minimise its effect on your order.

17. TERMINATION

We may suspend or terminate your access to the website if you materially breach these Terms or engage in fraudulent, abusive or unlawful activity.

Termination will not affect any rights or obligations that arose before termination.

Provisions relating to intellectual property, payments, liability, dispute resolution and any other provisions that by their nature should survive termination will continue to apply.

18. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

19. NO WAIVER

If we do not immediately enforce any provision of these Terms, this does not mean that we have waived our right to enforce that provision in the future.

20. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund & Cancellation Policy, Shipping Policy and any other policies expressly incorporated into these Terms, constitute the agreement between you and UrbanSuta regarding your use of our website and purchase of our products.

21. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes in our business, products, website, applicable laws or other requirements.

The updated version will be published on this page with the revised “Last Updated” date.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

22. GOVERNING LAW AND JURISDICTION

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory rights available to consumers under applicable law, disputes arising out of or relating to these Terms or your use of the UrbanSuta website shall be subject to the jurisdiction of the competent courts in Kolkata, West Bengal, India.

Nothing in this section is intended to restrict any statutory consumer rights or remedies available to you under applicable Indian law. The Consumer Protection Act, 2019 provides consumer dispute mechanisms, including consumer commissions and online filing mechanisms.

23. GRIEVANCE REDRESSAL

In accordance with applicable Indian consumer protection laws and e-commerce regulations, UrbanSuta has established a grievance redressal mechanism for addressing consumer complaints and concerns.

Grievance Officer:
Ranadeep Ghose

Address:
11B Bawali Mondal Road
Sai Nivas, 1st Floor, Flat 1B
Kolkata – 700026
West Bengal, India

Mobile: +91 90511 62333
Email: care@urbansuta.com

For any grievance relating to an order, product, payment, delivery, return, refund, exchange, website or other aspect of your interaction with UrbanSuta, you may contact the Grievance Officer using the details above.

We will acknowledge consumer grievances within the period prescribed under applicable law and endeavour to resolve them within the applicable statutory timeframe.

24. CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions, please contact us:

UrbanSuta
A brand operated by Blaumond Studio

Email: care@urbansuta.com

Address:
32 Chowringhee Road, Om Tower
7th Floor, Unit 706, Park Street
Kolkata – 700071
West Bengal, India

Website: urbansuta.com